Terms of Service

Effective September 17, 2026

These Terms of Service (“Terms”) govern your access to and use of TipWell’s websites, payment-enabled tipping pages, text-message notifications, and related services (collectively, the “Services”). By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. The Services

TipWell provides technology that allows customers, guests, and supporters to send tips and optional messages to participating recipients. TipWell is a technology provider and is not the employer, agent, or representative of a recipient.

2. Eligibility and accounts

You must be at least 18 years old and able to enter into a binding agreement to use payment features or create an account. You are responsible for accurate information, account security, and activity under your account.

3. Tips, payments, and refunds

Payments are processed by a third-party payment processor and may be subject to its terms. A tip is voluntary and does not purchase or guarantee any additional service, benefit, response, or special treatment. Except where required by law or expressly stated otherwise, completed tips are final and nonrefundable. Fees and any applicable taxes will be disclosed before payment when required.

4. Messages and user content

You retain ownership of messages you submit, but you grant TipWell a limited license to host, process, transmit, and display them as necessary to provide the Services. You may not submit content that is unlawful, threatening, harassing, discriminatory, sexually exploitative, fraudulent, infringing, or intended to disrupt the Services. We may remove content or limit access when reasonably necessary.

5. SMS terms

• Consent to receive text messages is not a condition of purchasing goods or services.
• After an opt-out request, TipWell may send one confirmation message and will then stop messages to that number unless the recipient enrolls again.
• For assistance, reply HELP or email support@gettipwell.com.
• Wireless carriers are not liable for delayed or undelivered messages.
• Delivery is subject to network availability and is not guaranteed.

Our handling of personal and mobile information is described in the Privacy Policy.

6. Acceptable use

You may not misuse the Services, attempt unauthorized access, interfere with normal operation, introduce malicious code, use automated means to scrape the Services, impersonate another person, evade security controls, or use the Services for unlawful activity.

7. Intellectual property

The Services, including TipWell’s software, design, branding, and content, are owned by TipWell or its licensors and protected by applicable law. These Terms provide a limited, revocable, nonexclusive right to use the Services for their intended purpose and do not transfer ownership.

8. Third-party services

The Services may rely on or link to third-party products, including payment and messaging providers. TipWell is not responsible for third-party services, and your use of them may be governed by separate terms.

9. Suspension and termination

We may suspend or terminate access if we reasonably believe a user has violated these Terms, created risk or legal exposure, or used the Services fraudulently or unlawfully. You may stop using the Services at any time.

10. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” TipWell disclaims implied warranties, including merchantability, fitness for a particular purpose, and noninfringement. We do not guarantee uninterrupted, error-free, or completely secure operation.

11. Limitation of liability

To the maximum extent permitted by law, TipWell will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, goodwill, or business opportunities arising from or related to the Services. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

12. Changes

We may update these Terms from time to time. Revised Terms will be posted here with a new effective date. Continued use after changes become effective constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms may be sent to support@gettipwell.com.